Hardware systems
Most closer complaints are not closer faults
A door closer is a spring and a hydraulic valve, and under ANSI/BHMA A156.4 a Grade 1 unit is cycle tested to 2,000,000 cycles. Two million. If a Grade 1 closer has failed in two years, the overwhelming likelihood is that it was the wrong size for the opening, mounted in the wrong arm configuration, or fighting a leaf that is out of alignment — not that the product was bad.
The other half of the calls are compliance rather than mechanics: the door is too heavy, or it closes too quickly for someone to get through, or an inspector has written it up. Those have published answers, and they differ by opening condition in ways that catch people out. The reference below gives the governing figure for each condition with its section number, including the case where the honest answer is that no federal number exists.
One thing to get straight before you adjust anything. On an accessible route, an interior hinged door is limited to 5 lbf under ADA 2010 Standards Section 404.2.9, and that figure explicitly excludes the force needed to retract the latch bolt. On a fire door, that limit does not apply at all — the ADA defers to the authority having jurisdiction, because the door has to latch. Adjusting a rated door as though the 5 lbf rule applied to it is how rated openings get defeated by people trying to do the right thing.